New: AI Agent with RAG now answers from your business knowledge.Learn more →
SOCIAL INBOX

Turn Instagram conversations into organized customer conversations.

Bring your DMs, story replies and comments into one team workspace. Assign Instagram conversations, keep customer context visible and hand high-intent chats to sales — all alongside your WhatsApp and Messenger channels.

DMs, story replies and comments — one inbox.

Start Free Explore Automyra
N
@nova.boutique
active now
Instagram Business
Loved your story! Is the beige tote still available?11:02
Thank you! Yes, the beige tote is in stock. Would you like me to share the details?11:03
Yes please, and do you deliver to Karachi?11:04
Absolutely — free delivery in Karachi on orders above Rs 3,000. Want me to move us to WhatsApp for the order?11:04
Type a reply…
➤
DM + story reply + comment capture
Team assignment
Cross-channel with WhatsApp
Sales handoff
THE PROBLEM

Instagram messages get lost in notifications.

DMs, story replies and comments live in separate tabs
One person's phone holds the business account
Sales can't see which DMs are high intent
No record of past Instagram conversations
Customers message on Instagram but buy on WhatsApp
THE SOLUTION

Unify Instagram in one team workspace.

Automyra brings Instagram DMs, story replies and comments into the same shared inbox as your other channels, so your team can assign, respond and convert social interest into conversations.

From DM to customer conversation.

01

DM or story reply arrives

An Instagram message enters the shared inbox.

02

Comment-to-conversation

Comments can be turned into a private conversation.

03

Assign the conversation

Route the chat to the right team member.

04

Keep customer context

View history and profile details while responding.

05

Hand off to sales

Move high-intent chats to sales or WhatsApp.

CAPABILITIES

Everything this feature does.

DM Management

Handle direct messages from the shared inbox.

Story Reply Capture

Bring story replies into the conversation flow.

Comment-to-Conversation

Turn comments into private conversations.

Team Assignment

Assign Instagram chats to the right agent.

Customer Context

See profile and history while responding.

Sales Handoff

Route high-intent chats to sales or WhatsApp.

A real business workflow.

STEP 01
DM / Story Reply
STEP 02
Inbox
STEP 03
Assignment
STEP 04
Context
STEP 05
Sales Handoff
STEP 06
Conversion
BENEFITS

Why teams choose it.

Never miss a DM or story reply
One workspace for all channels
Clear conversation ownership
Turn comments into conversations
Move social interest to sales
Full conversation history

Built for how you work.

Retail brandsInfluencer-led businessesRestaurantsSalons & studiosEvent promotionsD2C product launches

Frequently asked questions.

Yes. Instagram DMs, story replies and comments flow into the shared team inbox so multiple agents can handle them.

CONNECTED FEATURES

Goes further with Automyra.

Inbox

WhatsApp Team Inbox

The shared workspace.

Explore
Social Inbox

Messenger Inbox

Facebook conversations too.

Explore
Acquisition

Ads that Click to WhatsApp

Turn ad intent into chat.

Explore
Re-engagement

Retarget Users on WhatsApp

Re-engage interested users.

Explore
FEATURE ECOSYSTEM

Everything around the conversation.

The Team Inbox becomes more powerful when connected with Automyra's AI, automation, campaign and customer engagement tools.

AI Sales & Support Agent

AI Agent (RAG)

Answer customer questions using your business knowledge.

Conversation Automation

Chatbot Flow Builder

Build structured automated conversations without coding.

Campaign Manager

Import, Broadcast & Track

Launch campaigns and monitor delivery performance.

AI Automation Layer

Connect No-Code AI Chatbots

Connect AI-powered bots without writing code.

Social Inbox

Instagram Inbox

Bring DMs, story replies and comments into one workflow.

Re-engagement Engine

Retarget Users on WhatsApp

Bring previous customers and interested users back into conversation.

Lead Acquisition

Ads that Click to WhatsApp

Turn advertising clicks into direct WhatsApp conversations.

Campaign Engine

Broadcast Campaigns

Create scalable messaging campaigns within applicable platform policies.

Facebook Conversation Hub

Messenger Inbox

Manage page DMs and comments as conversations.

Agent Copilot

Ask AI

Get AI-powered suggestions while handling conversations.

Messaging Scheduler

WhatsApp Scheduler

Schedule customer communication for the right moment.

Business Messaging Safety

Trust & Compliance

Build communication workflows around responsible platform usage.

GET STARTED

Ready to turn conversations into a system?

Bring your inbox, AI, automation and customer workflows together with Automyra.

Get Started Explore Automyra
Free guided onboarding No setup fee Switch or cancel anytime