Terms & Conditions

By accessing or using Automyra's platform, dashboard, or any associated services (collectively, "the Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service. These terms apply to all clients, partners, resellers, and users of Automyra Ai Agency.

Automyra Ai Agency provides a technology platform enabling businesses to connect their WhatsApp Business Account (WABA) to our dashboard for inbox management, broadcast messaging, AI automation, chatbot building, and related communication services via Meta's Cloud API. Automyra operates strictly as a technology enabler — we do not control, approve, or monitor the content clients send, the audiences they message, or the opt-in practices used to acquire those audiences.

Clients are solely responsible for:

• Obtaining verifiable, documented opt-in from every contact before messaging, as required by Meta's WhatsApp Business Messaging Policy • All message content, creative, links, and claims sent from their number • Accuracy of the template category declared for each template (Marketing vs. Utility vs. Authentication) • The source, quality, and consent status of every contact list or audience uploaded • Responding to and correcting any warning issued by Meta or flagged by Automyra • Full compliance with the WhatsApp Business Messaging Policy, Commerce Policy, and Business Terms as the account owner

Automyra is responsible for:

• Technical integration and uptime of the dashboard-to-WhatsApp Cloud API connection • Correct configuration of webhooks, message routing, and inbox/broadcast delivery mechanics • Timely submission of templates exactly as instructed and approved by the client • Data security of information stored within the Automyra dashboard • Advising the client — in writing — when we observe activity that risks a Meta violation • Platform-side bugs, outages, or misconfiguration that we caused

Automyra is responsible for the pipes. The client is responsible for what flows through them — the content, the audience, and the honesty of what a message claims to be.

Meta's quality rating is driven by recipient reaction to content, not delivery infrastructure. A number's quality rating is calculated from how recipients respond to what they receive. A ban is evidence of a pattern the client was already notified about and did not correct — not a sudden, unexplained platform failure.

Where the cause of a ban is client-side, Automyra will assist with Meta's appeal process on a best-effort basis but does not guarantee reinstatement — that decision rests solely with Meta. Where the cause is agency-side, Automyra will remediate the fault and document it against our service-credit policy.

You may not use the Service to:

• Send unsolicited bulk messages (spam) to contacts who have not opted in • Submit marketing content under a Utility or Authentication template category • Send content that violates Meta's WhatsApp Commerce Policy or Business Terms • Engage in any deceptive, fraudulent, or misleading communication • Upload or use purchased, scraped, or unverified contact lists • Violate any applicable laws or third-party rights

All platform technology, design, software, trademarks, and content created by Automyra remain the exclusive property of Automyra Ai Agency. Clients retain ownership of their own data, contact lists, and message content. No licence to Automyra's intellectual property is granted beyond what is necessary to use the Service.

To the maximum extent permitted by law, Automyra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business, arising from your use of the Service, any Meta-imposed account restrictions or bans resulting from client-side content or targeting decisions, or any third-party actions.

Automyra reserves the right to suspend or terminate access to the Service immediately and without notice if a client breaches these Terms, violates Meta's policies, or engages in activity that poses a risk to the platform or other clients. Upon termination, all client data will be handled per our data retention policy.

These Terms are governed by applicable law. Meta updates its WhatsApp Business Platform policies periodically. Automyra reviews this document against Meta's published policy pages and will notify clients of material changes. Clients remain bound, at all times, by Meta's current policy directly. For questions, contact us at legal@automyraaiagency.com.